Refund policy

Returns and Refunds

In short: you have 30 days from delivery to return any item that is unopened and in its original sealed packaging. You pay the return postage unless the item is faulty, damaged or not what you ordered. We refund you within 14 days of the return reaching us, to your original payment method.

1. Our 30-day returns policy

  • Time limit: 30 days from the day your order is delivered.
  • Condition: the item must be unopened, unused and in its original factory-sealed packaging (shrink wrap intact), in the same condition you received it.
  • Return postage: paid by you, unless the item is faulty, damaged or not what you ordered (see section 3). We recommend a tracked service, as we can't refund items lost on the way back to us.
  • Refund: issued within 14 days of the return arriving with us, to your original payment method. Your bank or card provider may take a few extra working days to show it.

2. Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days of delivery. Tell us by email within that time, then send the goods back within a further 14 days. If you cancel your whole order, we also refund the standard delivery charge you paid. Handle the goods only as you would in a shop: if a sealed item has been opened, we may reduce the refund to reflect the drop in its value (for sealed trading card products this can be the full value, as opened packs cannot be resold).

3. Faulty, damaged or incorrect items

Please check your order when it arrives. If anything is faulty, damaged in transit or not what you ordered, email us with your order number and photos of the item and packaging. We will put it right under the Consumer Rights Act 2015, with a replacement or a full refund, and we cover the cost of sending it back.

4. Pre-orders

You can cancel a pre-order at any time before it is dispatched for a full refund. Once it has been delivered, the policy above applies.

5. Items we can't take back

  • Opened or unsealed products returned under the 30-day policy (your 14-day statutory right in section 2 still applies).
  • Gift cards.
  • Custom or personalised orders made to your specification.

6. How to start a return

  1. Email hello@bigbull.co.uk with your order number and the item(s) you'd like to return.
  2. We'll confirm your return by email.
  3. Send the item(s) to: PorthDigital LTD, Penstraze Business Centre, Penstraze, Truro, TR4 8PN, United Kingdom.

Items sent back without contacting us first may be delayed while we match them to an order.

7. Exchanges

The quickest way to swap an item is to return it as above and place a new order for the item you want.

Contact

PorthDigital LTD, trading as BIGBULL
Registered office: Penstraze Business Centre, Penstraze, Truro, TR4 8PN
Company number: 16897055
Email: hello@bigbull.co.uk
Phone: 01872 211955